Customer Service Series – C20-507
(2 days instructor-led)

You will learn:

• Defining customer service
• Who are your customers?
• What does customer service mean to you?
• Developing a customer friendly attitude
• Customer Service: Developing effective communication skills
• Customer Analysis: Knowing your customer
• Calming upset customers
• Telephone customer service
• Internet customer service skills
• Time management strategies
• Stress management strategies

Download Course Brochure (PDF)